Welcome to Outdoor Equip Series Store’s FAQ! We’re here to help you with any questions about our premium outdoor gear, shipping, returns, and more. Whether you’re a seasoned mountaineer or a weekend hiker, we’ve got you covered.
Product Questions
What types of outdoor equipment do you specialize in?
We specialize in high-quality outdoor gear for various activities including climbing, hiking, mountaineering, trail running, and more. Our product categories include:
- Climbing gear (shoes, equipment)
- Hiking and backpacking equipment
- Trail running footwear
- Outdoor clothing for men and women
- Mountaineering equipment
- Footwear accessories
How do I choose the right size for climbing shoes or hiking boots?
Our sizing charts are available on each product page. For climbing shoes, we recommend considering a snug fit (about 1-1.5 sizes smaller than your street shoes) for better performance. For hiking boots, we suggest your normal shoe size or half size up if you plan to wear thick socks. If you’re unsure, our gear specialists can help at [email protected].
Do you offer gear for both men and women?
Absolutely! We carry specialized outdoor equipment and apparel for both men and women, with designs tailored to each gender’s specific needs and fit requirements.
Shipping & Delivery
What are your shipping options and costs?
We offer two shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 days)
- Free Shipping: Available on orders over $50, delivered via EMS in 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide except for a few remote areas in Asia. Our global delivery network ensures your gear arrives adventure-ready, whether you’re in North America, Europe, Australia, or most international locations.
How can I track my order?
All shipments include tracking numbers. Once your order ships, we’ll email you the tracking information so you can follow your gear’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging with all tags attached. For full refund details and return instructions, please contact our customer service at [email protected].
What if my gear arrives damaged?
We take great care in packaging your equipment, but if anything arrives damaged, please contact us immediately with photos of the damage at [email protected]. We’ll arrange for a replacement or refund.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Additional Questions
How can I contact customer service?
Our adventure gear specialists are happy to help! Email us at [email protected] for any questions about products, orders, or outdoor gear recommendations.
Do you offer discounts for bulk orders?
For large orders (typically 10+ items of the same product), we may offer special pricing. Contact us at [email protected] with your requirements and we’ll provide a customized quote.
Pro Tip: Combine multiple items in one order to qualify for free shipping while ensuring all your gear arrives together, ready for your next expedition!
Still have questions? Our team of outdoor enthusiasts is ready to assist you in gearing up for your next adventure. Contact us today!